Privacy Statement

We value your privacy highly. This Privacy Statement explains how we collect, use, share, and process your information.

Collection and Use of Personal Data

Personal data refers to information that can directly or indirectly identify you. Personal data also includes anonymized data associated with information that can directly or indirectly identify you. Personal data does not include data that has undergone irreversible anonymization or aggregation, such data which, even when used in combination with other information, cannot identify you.

Promoting Security Safeguards

We adhere to the principles of legality, legitimacy, and transparency, using and processing the minimum amount of data for limited purposes, and taking technical and administrative measures to protect data security. We use personal data to help verify accounts and user activity, and to promote security safeguards, such as monitoring fraudulent activities, investigating suspicious or potential illegal activities, or violations of our terms or policies. Such processing is based on our legitimate interest in ensuring the security of our products and services.

Below is an explanation of the types of personal data we may collect and how we may use this data:

What Personal Data We Collect

i. Data You Provide:

We collect personal data from you when you use our products and services or otherwise interact with us, such as creating an account, contacting us, participating in online surveys, using our online help or online chat tools. If you make a purchase, we collect personal data related to that purchase. This data includes your payment data, such as your credit or debit card number and other card information, as well as other account and authentication information, and details such as billing, delivery, and contact information.

ii. Data Regarding the Use of Our Services and Products:

When you visit our website, we may collect data about the type of device you use, your device’s unique identifier, your device’s IP address, operating system, internet browser type, usage information, diagnostic information, and location information. This data may come from or be related to a computer, mobile phone, or other device that has our products or services installed or accessed. Where applicable, our services may use GPS, your IP address, and other technologies to determine the approximate location of your device so that we can improve our products and services.

How We Use Your Personal Data

In general, we use personal data to provide, improve, and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to protect ourselves and our customers.

i. Providing, Improving, and Developing Our Products and Services:

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and auditing. Such processing is based on our legitimate interests in providing you with products and services and ensuring business continuity. If you participate in a contest or other promotional activity, we may use the personal data you provide to manage those activities. Some activities have additional rules that may contain more information about how we use personal data, so we recommend that you read these rules carefully before participating.

ii. Communicating with You:

With your prior explicit consent, we may use your personal data to send you marketing messages related to our products and services, to communicate with you about your account or transactions, and to inform you of our policies and terms. If you no longer wish to receive marketing emails, please contact us to opt out. We may also use your data to process and respond to your requests when you contact us. With your prior explicit consent, we may share your personal data with third-party partners, who may send you marketing information related to their products and services. With your prior explicit consent, we may use your personal data to personalize your experience when using our products and services, as well as third-party websites and applications, and to evaluate the effectiveness of our promotional campaigns.

Note: For any of the above-mentioned uses of data that require your prior explicit consent, please note that you can contact us to withdraw your consent.

Definition of “Cookie”

A cookie is a small text file used to store information on a web browser. Cookies are widely used to store and receive identifiers and other information on computers, mobile phones, and other devices. We also use other technologies, including data stored on your web browser or device, identifiers associated with your device, and other software, for similar purposes. In this Cookie Statement, we collectively refer to all these technologies as “Cookies”.

Use of Cookies

We use cookies to provide, protect, and improve our products and services, such as personalizing content, serving and measuring advertising effectiveness, understanding user behavior, and providing a safer user experience. Please note that the specific cookies we use may vary depending on the websites and services you use.

Personal Data Disclosure

We will provide certain personal data to our strategic partners who collaborate with us to provide products and services or assist us in marketing. We will only share personal data with these companies for the purpose of providing or improving products, services, and advertising; we will not share your personal data with third parties for their own marketing purposes without your prior explicit consent.

Data Disclosure or Storage, Transmission, and Processing

i. Fulfillment of Legal Obligations:

Due to mandatory laws in the European Economic Area or the user’s country of residence, certain legal acts exist or have occurred, and certain legal obligations need to be fulfilled. Processing of Personal Data of EEA Residents – As described below, if you reside in the European Economic Area (EEA), we will legally process your personal data: whenever we require your consent to process your personal data, such processing will be conducted in accordance with Article 6, paragraph 1 of the General Data Protection Regulation (EU) (“GDPR”).

ii. For Reasonable Enforcement or Application of these Terms:

We may share personal data with all affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, transfer, spin-off, relocation, sale, or disposal of all or part of our business (including business related to any bankruptcy or similar proceedings), we may transfer all personal data to relevant third parties. We may also disclose personal data if we believe in good faith that disclosure is reasonably necessary to protect our rights and seek available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

iii. Legal Compliance and Security or Protection of Other Rights

We may be required to disclose personal data pursuant to law, legal process, litigation, and/or requests from public and governmental authorities in or outside your country of residence. We may also disclose personal data if we believe it is necessary or appropriate for national security, law enforcement, or other public interests.

Your Rights

We will take reasonable steps to ensure that your personal data is accurate, complete, and up-to-date. You have the right to access, correct, or delete the personal data we collect. You also have the right to restrict or object to our further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You may file a complaint with the competent data protection authority regarding our processing of your personal data. To protect the privacy and security of your personal data, we may request information from you to verify your identity and right to access such data, and to locate and provide the personal data we hold. In some cases, applicable laws or regulations may require us to refuse to provide or delete some or all of the personal data we hold. You may contact us to exercise your rights. We will respond to your request within a reasonable timeframe, and in any case within 30 days.

Third-Party Websites and Services

When customers click on links to access third-party websites with which we have partnerships, we assume no obligation or responsibility due to the privacy policies of those third parties. Our websites, products, and services may contain links to or allow you to access third-party websites, products, and services. We are not responsible for the privacy practices of these third parties, nor for the information or content contained in their products and services. This privacy statement applies only to data collected by us through our own products and services. We recommend that you carefully read the privacy policies of any third party before using their websites, products, or services.

Data Security, Integrity, and Retention

We take reasonable technical, administrative, and physical security measures to protect your data and prevent unauthorized access, and to ensure that we use the data we collect correctly. We will retain your personal data for the purposes described in this Privacy Statement unless required or permitted by law for a longer period.

Changes to this Privacy Statement

We may periodically revise this Privacy Statement to adapt to new technologies, industry practices, and regulatory requirements. Your continued use of our products and services after the effective date of this Privacy Statement constitutes your acceptance of the revised Privacy Statement. If you do not agree to the revised Privacy Statement, please stop using our products or services and contact us to close any accounts you have created.

Contact Us

If you have any questions about this Privacy Statement or its implementation, please contact us as follows:

Email: [email protected]

Company Name: Hangzhou Xihu District Tianhoo Cultural Creative Studio

Company Address: Room 301-2, 3rd Floor, Building 4, Xicheng Bosimingzuo, Sandun Town, Xihu District, Hangzhou City, Zhejiang Province